Refund & Return Policy

Upon receipt of your purchase you will have a full 7 days to examine and inspect the jewelry. If you are not satisfied with your purchase, we must be notified within 7 days or it is yours!

If in those 7 days you are not satisfied for any reason, simply contact refund@beadbear.com for return shipping instructions. Upon receipt of the merchandise in its original condition your purchase price will be refunded in full. Credit card refunds will be made by crediting the original account number used for the purchase.

Before the return of any merchandise you must first call or email to get authorization. Place a copy of your sales receipt inside the package, with all packing material, return it to our address, insured for it's full value. We thank you for your cooperation and the care that is taken in dealing with expensive pieces.Your satisfaction is always our first priority.

Repairs & Restringing

I guarantee my workmanship.

Any necklace or bracelet may break over time, especially if worn frequently. Knotting between the beads insures that they do not scatter when this happens. If any of my designs break, I will restring it free of charge.

Repair or restringing of any other items will be charged $1US per inch (3.5cm), plus cost of any necessary replacement beads and findings.

Remember that a three strand necklace that is 24 inches long equals 72 inches. Very elaborate restringing jobs are priced on a case-by-case basis.

Customer pays all shipping costs for all repair and restringing orders, including free repairs.

Please email inquiries to repair@beadbear.com.

Use our Secure Order Form to pay for repairs by credit card. Type "Repair" in the Item Number space and describe what is to be done in the Comments space. I will issue a repair number, approximate repair charges and shipping instructions. I will notify you by phone or email with total charges when repairs are complete. Allow four weeks for re-stringing and delivery.